As international voice markets continue to evolve, operators are placing greater emphasis on stability, quality, and proactive fraud control across their international networks.
Natcom, part of the Viettel Group and one of the Caribbean’s fastest-growing mobile operators, has continued to invest in optimising its international voice ecosystem as traffic patterns, partner behaviour, and fraud risks change.
Through its partnership with IDT global, Natcom consolidated international traffic, enhanced fraud response cycles, and improved routing consistency across key global corridors. The result was measurable performance improvement, stronger financial predictability, and a more resilient operating model for international voice.
The case study below outlines the approach taken, the outcomes achieved, and the operational principles behind this managed voice partnership.
Read the full case study below to explore the approach and results in more detail.
