Support Team

Wholesale Fault Reporting Procedure

All requests are managed by the IDT Carrier Support Team.Customers can open a ticket via e-mail:

carriersupport@idt.net

To ensure your tickets are resolved as quickly as possible, please include the following information when you open a ticket:

• Your Company Name
• Your fault reference
• Contact details of your Customer NOC/Helpdesk
• Name of contact person (if applicable)
• Details of the issue:
  • Is this a destination or single number issue?
  • When were these numbers tested? Precise date/time stamp with time zone.
  • Is this a quality issue, network fault or complete loss of service? Please provide relevant details related to the fault reported.
  • What have you tested and what results did you receive?
  • Severity of fault: Complete, Partial, Intermittent